Privacy Policy

At The Fat Duck, we respect your privacy and are committed to complying with the New Zealand Privacy Act 2020 when dealing with personal information. This Privacy Policy explains what personal information we collect, how we use it, who it may be shared with, and how you can exercise your rights.

What personal information do we collect?

We only collect personal information that is necessary to operate our restaurant and provide our services. This may include:

  • Your name
  • Your contact details (telephone number, email address)
  • Booking or enquiry details (date, time, number of guests, special requests)
  • Voucher purchase details
  • Billing and payment information (for vouchers only)
  • Any feedback, reviews, or testimonials you provide
  • Correspondence you have with us (email, phone, social media messages)
  • Information provided when entering competitions, events, or promotions
  • Internet Protocol (IP) address and website usage data

How do we collect your personal information?

We may collect personal information when you:

  • Make a table booking or function enquiry
  • Purchase a voucher through our website
  • Contact us by email, phone, or social media
  • Subscribe to our mailing list
  • Submit a review, testimonial, or feedback form
  • Attend events, promotions, or competitions
  • Interact with our website or social media pages

We may also collect information automatically when you visit our website, including through cookies and analytics tools.

Payment details

Online payments on our website are processed only for vouchers. Payments are handled securely through third-party payment providers such as Stripe. We do not store your full credit or debit card details.

Please refer to Stripe’s Privacy Policy for information about how they handle your payment data.

Cookies and analytics

Cookies are small text files stored on your device. We use cookies and similar technologies to:

  • Improve website performance and user experience
  • Understand how visitors interact with our website
  • Support digital marketing and advertising campaigns

We may use third-party tools such as Google Analytics, Meta (Facebook and Instagram), and similar platforms to analyse website traffic and deliver relevant advertising.

You can manage or disable cookies through your web browser settings.

How will my personal information be used?

We may use your personal information to:

  • Process table bookings, enquiries, and voucher purchases
  • Communicate with you about your booking, enquiry, or voucher
  • Send confirmations, updates, or changes relating to your visit
  • Manage events, functions, and promotions
  • Send marketing communications where you have opted in
  • Improve our services based on feedback and reviews
  • Respond to customer enquiries and complaints
  • Protect and enforce our legal rights
  • Meet legal and regulatory requirements
  • Any other purpose authorised by you or permitted under the Privacy Act 2020


How will my personal information be protected?

We take reasonable steps to protect your personal information from loss, unauthorised access, disclosure, or misuse.

Your information is stored in secure, password-protected systems and is only accessible by authorised staff. We use reputable third-party service providers that apply appropriate security safeguards.


Who will my personal information be shared with?

Your personal information may be shared with trusted third parties where necessary, including:

  • Online booking and enquiry systems
  • Payment processors (for voucher purchases)
  • Email marketing or mailing list platforms
  • Website hosting and IT support providers
  • Review platforms (if you choose to submit a review)
  • Advertising and analytics providers such as Google and Meta
  • Any authority or person legally entitled to receive the information

 

Some third-party providers may be located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with New Zealand privacy standards.


How long will my personal information be kept?

We retain personal information only for as long as it is needed for the purpose it was collected.

  • Booking and enquiry information is retained for operational and record-keeping purposes
  • Voucher transaction records are retained to meet financial and legal obligations
  • Marketing contacts are retained until you unsubscribe or request removal
  • Inactive customer records may be deleted after a reasonable period

You may request deletion of your personal information at any time, unless we are required by law to retain it.


Your rights

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate or incomplete information
  • Object to the use of your personal information for certain purposes, such as marketing

 

To exercise these rights, please contact us using the details below.


Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

The Fat Duck,
124 Town Centre,
Te Anau, New Zealand

Email: bookings@thefatduck.co.nz
Phone: (03) 249 8480

Last updated: 28/01/2026