− Our Purpose−

To own a company that attracts and develops talent, while improving our business and contributing to our community.

Our Mission Statement

We strive to be Te Anau’s favourite restaurant by creating a workplace where our team is committed to providing the best guest experience in Southland. We believe everyday is an opportunity to improve and to give back.

Owners of the Fat Duck Gastropub Te Anau, Cam, Selina and Eli, standing at the Fat Duck bar

Our Values

Integrity – Be real and do the right thing:

I use my best judgement to do what is fair and right, even when it may not be in my immediate best interest.
I am courageous enough to provide honest feedback to my team members to hold them accountable to our standards of excellence and their own growth and development.

Excellence - In all aspects of our business:

I try to do what needs to be done as well as it possibly can be.
I am eager to learn more about myself, my profession and my world.
I bring my 'A game' to my work to help my team achieve great results.

Hospitality – We provide hospitality above and beyond what is expected:

I realise and own the fact, that my behaviour can impact others and affect how they feel.
I am eager to learn more about myself, my profession and my world
I strive to go the extra mile for my customers by creating memorable moments.

Growth – Every day is an opportunity to grow and develop Our Systems, Our People and Our Business:

I am eager to learn more about myself, my profession and my world.
I aim to be inspiring in my leadership.
I have a vital role in growing our business, our systems and our people.

A waitress with pen and paper taking the order for two seated customers

Our Guiding Principles

Learn to hit the curve ball
Ensure every guest leaves happy
Exceed guest expectations at every opportunity
Take every opportunity to learn, grow and improve
Always look for the good
Do the right thing always, no matter who is looking
Try your best to inspire others everyday

What We Live By